As a Customer Support Specialist at CareLend, you help international nurses navigate every step of their journey into the German healthcare system.
You answer questions, guide applications, coordinate with partners, and make sure every candidate feels supported from first contact to placement.
Respond to candidate inquiries via email, chat, and phone
Guide nurses through application and documentation steps
Coordinate with instructors, partners, and clinics
Keep CRM records accurate and up to date
Escalate complex cases and follow through to resolution
Excellent written and spoken English; German B2 or higher preferred
Experience in customer support, operations, or healthcare staffing
Strong organization and calm problem-solving
Comfortable with CRM tools and remote collaboration
Empathy for candidates relocating internationally
Full-time role with competitive pay
Meaningful impact on nurses careers
Supportive, international team
Flexible hybrid working options
Room to grow into senior support or ops roles
CareLend wurde mit der Mission gegründet, den Fachkräftemangel im Gesundheitswesen präzise zu lösen. Wir arbeiten an der Schnittstelle von menschlicher Empathie und datengetriebener Rekrutierung. Wir glauben, dass wir durch die richtige Platzierung nicht nur Jobs besetzen — sondern Leben retten.
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